Privacy policy


Welcome to the HOZANAS.COM website (the “Site”), operated by G-Services Group L.L.C. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding collecting, using, and disclosing your personal information. By visiting the Site directly or through another website, you accept the practices described in this policy.

1. Data protection

Data protection is a matter of trust and your privacy is important to us. Therefore, we shall only use your name and other information related to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so. Also, we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are required to by law or relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site, you remain anonymous. At no time can we identify you unless you have an account on the Site and log on with your user name and password.

2. Data Collection

We may collect various information if you seek to place an order for a product with us on the Site. We collect, store, and process your data for your purchase on the Site and any possible later claims, enabling us to efficiently provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.
The information provided will enable us to process your orders and provide you with the best of our services. Furthermore, we will use the information you provide to administer your account with us, verify it and carry out financial transactions in relation to payments you make. We will also use the same information to audit the downloading of data from our website, improve the layout and/or content of the pages of our website and customize them for users. 

The information you provide also helps us to identify visitors on our website, carry out research on our users’ demographics, send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated you have not objected to being contacted for these purposes. Subject to obtaining your consent, we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt-out at any time.

We may pass your name and address to a third party to deliver the product you ordered (for example, our courier or supplier). You must only submit to the site information which is accurate and not misleading, and you must keep it up to date and inform us of changes.

3. Data Retrieval

Your actual order details may be stored with us, but they cannot be retrieved directly by us for security reasons. However, you may access this information by logging into your account on the Site. Here, you can view the details of your orders that have been completed, open and those which will shortly be dispatched. Administer your address details, bank details (for refund purposes), and any newsletter you may have subscribed to. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for the misuse of passwords unless this misuse is our fault.

Other use of your Personal Information

We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt-out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.

We may also send you other information about us, the Site, our other websites, our products, sales promotions, newsletters, anything relating to other companies in our group or our business partners. If you prefer not to receive any additional information as detailed in this paragraph (or any part of it), please click the ‘unsubscribe link in any email we send to you. Within 7 working days (days which are neither (i) a Sunday nor (ii) a public holiday anywhere in the United States) of receipt of your instruction, we will cease to send you information as requested. If your instruction is unclear, we will contact you for clarification.

We may further anonymize data about users on the Site, using this data for various purposes, which include ascertaining the general location of users and usage of certain aspects of the Site or a link contained in an email to registered users and supplies the anonymized data to third parties, such as publishers. However, that anonymized data will not be used to identify you personally.

1. Competitions

For any competition, we use the data collected to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

2. Third Parties and Links

We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any use of your data, set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, help us receive payments from you, analyze data, and provide us with marketing or customer service assistance.

We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may also transfer our databases containing your personal information if we sell our business or part of it. Other than what we set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent, unless this is necessary for the purposes set out in this Privacy Policy or when we are required by law to do so. 

The Site may contain advertising of third parties and links to other sites or frames of other sites. Please, be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data following our Privacy Policy.

3. Cookies

The acceptance of cookies is not a requirement for visiting the Site. However, we would like to point out that using the ‘basket’ functionality on the Site and ordering is only possible with the activation of cookies. 

Cookies are tiny text files that identify your computer to our server as a unique user when you visit certain pages on our Site. These cookies are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address (IP address), saving you time while you are on or want to enter the Site. 

We only use cookies for your convenience in using the Site. For example, we use it to remember who you are without re-entering your email address when you want to amend your shopping cart and not for obtaining or using any other information about you, such as targeted advertising. 

Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and is free from viruses. If you want to find out more information about cookies, go to or to to find out about removing them from your browser.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer to help the website analyze how users use the Site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. 

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, kindly note that if you do this you, may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

4. Security

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before disclosing personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

5. Your rights

If you are concerned about your data, you can request access to the personal data that we may hold or process about you. You have the right to ask us to correct any inaccuracies in your data free of charge. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes.

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